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Support

We are here to help. Reach out anytime.

📧
General Support
Questions about your order or account.
Email
💳
Payment Issues
Problems with your payment or transaction.
Email
🚚
Delivery Issues
Pearls not delivered or wrong account.
Email
⚖️
Refunds and Disputes
Request a refund or dispute a charge.
Email

Common Questions

How do I track my order?
Visit the Track Order page and enter your Order ID or the email you used at checkout.
My pearls have not arrived after 3 hours.
Email delivery@mypearlstore.vercel.app with your Order ID and we will investigate immediately.
I sent payment but forgot to complete the order.
Email payments@mypearlstore.vercel.app with your transaction hash and Bantyr username.
How long do refunds take?
Crypto refunds are processed within 24 hours of approval.
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